Privacy Policy

Privacy Policy

You have read the Neil Island Resort Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by Neil Island Resort and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in the Neil Island Resort Privacy Policy.

At Neil Island Resort, we acknowledge that your privacy is important to you and to us. Therefore, we will protect the information you share with us. We utilize state-of-the-art security measures to safeguard your information from unauthorized access. To protect your privacy, Neil Island Resort follows principles in accordance with global practices for customer privacy and data protection.

  • We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
  • We’ll use state-of-the-art security measures to protect your information from unauthorized users.

NOTICE

We will ask for your personal information only when it is necessary to identify or contact you. Generally, this information is requested when you create a Customer Profile on the site in order to serve you better and manage your booking. We use your personal information for four main purposes:

  • To contact you upon your request and offer tailored solutions/services based on your requirements.
  • To help you quickly find relevant services and information and personalize the content of our website and app.
  • To streamline your experience by eliminating the need to enter information multiple times.
  • To notify you about product upgrades, special offers, and other new services from Neil Island Resort.

We may also:

  • Confirm your reservations with respective service providers.
  • Keep you informed of your transaction status.
  • Send booking confirmations via SMS, WhatsApp, or other messaging services.
  • Inform you of any updates or changes to your bookings.
  • Allow customer service to contact you if necessary.
  • Request reviews for services or suggest improvements.
  • Send verification messages/emails.
  • Validate/authenticate your account to prevent misuse.
  • Contact you on special occasions like birthdays or anniversaries to offer special gifts or discounts.

CONSENT

If you choose not to register or provide personal information, you can still use the services at www.neilislandresort.com, but you will not be able to access areas that require registration.

By registering, you can choose the type of information you want to receive, such as electronic newsletters. If you do not wish to receive marketing communications from Neil Island Resort, you may email us to opt out of marketing messages.

SECURITY

Neil Island Resort takes strong precautions to protect your personal information and ensures that your preferences for its use are honored. We safeguard your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

We guarantee the security of all your online transactions. When you place orders or access your personal account, secure server software SSL encrypts your personal information before it's transmitted over the Internet. SSL is one of the safest encryption technologies available.

You also have an essential role in protecting your information. Your username and password are key to accessing your account, so do not share them with others.

ACCESS

We will provide you with the tools to ensure that your personal information is correct and up to date. You may review and update this information at any time at the Visitor Center, where you can:

  • View and edit the personal information you have shared.
  • Specify whether you want to receive marketing information.
  • Sign up for electronic newsletters about our services and products.

ENFORCEMENT

If for any reason you believe Neil Island Resort has not adhered to these principles, please notify us at reservation@neilislandresort.com. We will do our best to promptly resolve the issue. Please include the subject "Privacy Policy" in your email.

ELECTRONIC PRODUCT REGISTRATION

When you purchase products or services, we may ask you to register them electronically. We will merge this registration with your existing profile if applicable. If you want to update your profile, visit the Profile Center and click "Update Profile" to edit your information.

CUSTOMER PROFILES

Every registered customer has a unique profile, which is assigned a personal identification number. This helps us ensure that only you can access your profile.

USE OF INFORMATION

When you join Neil Island Resort, you provide your contact details, such as phone number and email address. We use this information to keep you updated about your bookings, request feedback, and announce new services.

We share your information with service providers such as airlines, hotels, and transport companies to fulfill your bookings. Neil Island Resort does not permit service providers to use your information for any purpose other than fulfilling the services. However, Neil Island Resort is not responsible for the privacy practices of these providers, and we encourage you to review their privacy policies.

Neil Island Resort will disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal obligations.
  • Protect and defend the rights or property of Neil Island Resort.
  • Act in emergencies to protect the safety of users or the public.
  • For further information, feel free to contact us at reservation@neilislandresort.com.